City of Denver 311 Connected Citizen Custom Application Josh Riley
An effortless, accessible way to navigate city services. Our contact center staff demonstrate unparalleled customer service values, are leaders in innovative problem-solving, and deliver an unprecedented commitment to assist.
Improving the City of Denver with a Click, Call, or Text to 311
The goal of the project was a first call resolution & transfer to the right agency. Denver 311 provides residents with an effortless, accessible way to navigate city services.
Reduce infrastructure costs and manual processes with new central system
More effective issue/complaint monitoring & reporting by integrating departmental work order systems
Map-based management reporting
Multi-agency access to single platform (13 agencies and 3 call centers)
Keyword search & customized Landing Pages
Multi-channel communication for citizens to interact with CCD (mobile, web, phone, email and social media