City of Denver 311 Connected Citizen Custom Application 2018-06-18T16:36:32+00:00

Project Description

Denver 311

An effortless, accessible way to navigate city services. Our contact center staff demonstrate unparalleled customer service values, are leaders in innovative problem-solving, and deliver an unprecedented commitment to assist.

Improving the City of Denver with a Click, Call, or Text to 311

The goal of the project was a first call resolution & transfer to the right agency. Denver 311 provides residents with an effortless, accessible way to navigate city services.

  • Reduce infrastructure costs and manual processes with new central system
  • More effective issue/complaint monitoring & reporting by integrating departmental work order systems
  • Map-based management reporting
  • Multi-agency access to single platform (13 agencies and 3 call centers)
  • Keyword search & customized Landing Pages
  • Multi-channel communication for citizens to interact with CCD (mobile, web, phone, email and social media
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