Merchant Customer Exchange Real Time Customer Data 2018-05-30T20:20:40+00:00

Project Description

Merchant Customer Exchange (MCX)

Real-time Customer Data for eCommerce Improves Service

Merchant Customer Exchange LLC is a merchant-owned enterprise focused on delivering more efficient mobile commerce solutions for merchants, financial institutions and consumers. Merchant Customer Exchange is a fast-moving company with an equally dynamic culture.

P.S was tasked with implementing a secure cloud solution, which leveraged MCX’s Call Center Console & integrated with Paydiant payment processing (subsidiary of Paypal) provided real-time access to thousands of mobile customer and transaction data.

  • Auto populating ticketing system with one click
  • Automatic information provided on declined transactions
  • Direct integration with MCX portal
  • Searchable customer information
  • Overall Improving Customer Service
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