The Office of Administrative Courts handles appeals on 30+ different procedures such as denied workmen’s comp or Medicaid benefits. As the central court system, the Office of Administrative Courts (OAC) enables agencies to resolve disputes while avoiding litigation in district court. We developed a Case Management System that supports the entire appeals process.
The tool starts by building a case through an initiation form. The VIP Form Tool streamlined intake and ensured completeness of that application as well as any required supporting documentation. The case then tracked end-to-end, includes a custom scheduling calendar for hearings and pre-hearings (across multiple calendar types). With multiple file storage and calendar syncing, complete with alerts, notifications and an easy tracking system, cases are now handled quickly and efficiently.