Wyoming Department of Health Service Cloud for Medicaid Programs 2018-06-26T15:22:15+00:00

Project Description

Wyoming Department of Health

Easing the Headache for Medicaid Beneficiaries

The native systems that managed Medicaid programs (WES & CHIP) in WY required upgrades and support to improve their operations.

We were able to integrate the enrollment & application process into Salesforce, which provided:

  • Replacement of an antiquated call log system
  • Fast appending, processing, and analyzing of data for the call-centers
  • Integration of the ticket management directly to a 3rd party
  • Improved reporting and data analysis capabilities
  • Provided ability for future enhancement such as near real-time integration with WES
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